Articles & Case Studies

ComputerArticles About JWA Clients:

Smokey Point Medical Center attracting international attention
The Everett Clinic at Smokey Point has been garnering international attention for its innovation in the facility’s architectural design and patient visit experience.

Asclepion Blog: Kanban Cards by Craig Chen, Stanford Hospitals and Clinics
An insider perspective about implementing the Kanban system at Lucille Packard Children’s Hospital.

Integrated Facility Design at BC Children’s Hospital hits the news!
JWA’s work in progress at new BC Children’s Hospital in Canada: Making a difference to patients and their families. Global BC News, June 28, 2012

Seattle Children’s Outstanding Patient Flow
by John S. Toussaint, MD President and CEO, ThedaCare Center for Healthcare Value

2011 RACE for Results Announcement
Congratulations to the ED Value Stream team, the Minneapolis ED staff and physicians, and all others who collaborated to achieve the position of being a Top 10 finalist in the 2011 CHCA RACE for Results Program with your submission of “Dramatic Reduction in Length of Stay in a Busy Emergency Department,” a report on the improvements in patient flow and reductions in patient length of stay achieved using Lean improvement methods within the ED Value Stream supported by coaches from Children’s Lean Resource Office.

Everett Clinic amongst Fortune Magazine’s Top 100 Best Companies to Work For (91st) (2011)
Lean effort making an impact at The Everett Clinic.

Slimming Down
How Barry Arbuckle drives continuous improvement at MemorialCare
Smart Business, July 2010

Children’s Hospitals and Clinics of Minnesota Recognized by Minnesota Alliance for Patient Safety
Minneapolis, Minn. (Nov. 10, 2010)
Children’s Hospitals and Clinics of Minnesota has received the Patient/Family Engagement Award from the Minnesota Alliance for Patient Safety in recognition of continuing efforts to improve care through family communication for the Patient Centered Rounds under the category of “process system innovation.”

Factory Efficiency Comes to the Hospital
July 11, 2010 New York Times Business Section
Joan Wellman and Associates, Inc. building methodology to support lean healthcare over the last 10 years at Seattle Children’s.

Centers Use Lean Methods To Boost Safety, Reduce Waste
April 1, 2010 Pharmacy Practice News
Long Beach Memorial and Miller Children’s pharmacies are featured in this article about LEAN management system. Joan Wellman & Associates, Inc. has been working with MemorialCare Health System in this area.

Seattle Children’s Hospital Saves $2.5 Million in First Year with Streamlined Inventory Distribution
Healthcare Financial Management Association (HFMA) April 2010.

Go Lean in 2010: Reducing Waste in Construction
Seattle Children’s Hospital has embraced the canon of Lean management and this July they will open a newly constructed outpatient facility built by applying those principles to the design and construction process.

LeanBlog Podcast #70 – Tamra Kaplan, Long Beach Memorial Medical Center

Patrick Hagan: Waste Not, Want Not: The Key to Reducing Costs
The Washington Post, October 8, 2009

Q&A with Seattle Children’s Hospital Director of Environmental Services
By Allison Tsai, Managed Healthcare Executive, November 2009

Mark Graban, the author of Lean Hospitals and Senior Fellow at the Lean Enterprise Institute, had some positive comments about Pat Hagan’s Washington Post article and the work he has seen here this summer on

“Hospital Posts Many Happy Returns on its CPI Investment.”
Article by Fred Bazzoli in Healthcare Finance News, February 1, 2008.

JWA Case Studies:

Case Study – Stanford Lean Study Trip

Physician Credentialing RPI

RPI-Home Care Infusion Billing

RPI-Interpreter Services

RPI-Pharmacy Restocking